At My BNB Host, your trust matters to us. Protecting your privacy and safeguarding your personal information is a responsibility we take seriously. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our website or use our services.

By visiting https://mybnb.host/ or using our services, you agree to the practices outlined in this Privacy Policy.

Our Commitment to Your Privacy

My BNB Host is committed to handling your personal information lawfully, transparently, and securely. We only collect information that is necessary to deliver our services efficiently and to improve your experience with us.

We treat all personal data as confidential and only share it when required, in accordance with this policy and applicable data protection laws.

What This Privacy Policy Covers

This Privacy Policy explains:

• What personal information is
• How we collect your information
• What types of personal data we collect
• How and why we use your information
• The legal basis for processing your data
• How your information may be shared
• How long we retain your information
• How we protect your data
• International data transfers
• Your data protection rights
• How to contact us or raise a concern

If we make material changes to how your data is used, we will update this page and notify you where appropriate.

What Is Personal Information?

Personal information is any data that can identify you directly or indirectly. This includes details such as:

• Your name, email address, phone number, or address
• Identification details such as passport or visa information
• Payment and billing details
• Booking and stay information
• Preferences, requests, or communications you share with us

Some information is considered sensitive personal data, such as health-related details or religious beliefs (for example, dietary requirements). We only collect this information when strictly necessary and with appropriate safeguards in place.

How We Collect Your Information

We collect personal information through several channels, always lawfully and transparently.

• Information You Provide Directly

You may share personal information with us when you:

• Make a booking or enquiry
• Complete forms on our website or booking platforms
• Communicate with us via email, phone, messaging apps, or SMS
• Submit documents for verification or compliance purposes

• Information from Third Parties

We may receive your information from trusted third parties, such as:

• Online booking platforms
• Payment service providers
• Property management systems
• Employers, travel coordinators, or individuals booking on your behalf

• Automated Information Collection

When you visit our website, we may automatically collect:

• IP address and browser details
• Device and operating system information
• Pages viewed and interactions on the site
• Date, time, and duration of visits

This data helps us improve website performance, security, and user experience.

• CCTV and Property Security

Some properties managed or serviced by My BNB Host may use CCTV in common areas for safety and security purposes. These systems are operated in compliance with applicable laws.

Types of Personal Information We May Collect

Depending on your interaction with us, we may collect:

• Full name, contact details, nationality, and date of birth
• Booking details, stay duration, and service preferences
• Payment and billing information
• Identification documents where legally required
• Vehicle registration details (if parking is arranged)
• Guest names associated with a booking
• Feedback, reviews, and communication records

Where required by law, we may also collect guest information in line with local or national regulations.

Payments and Financial Information

Payments are processed securely through trusted third-party payment providers.
We do not store your full payment card details outside of secure payment platforms.

Your payment information is only used for processing transactions and handling refunds, deposits, or chargebacks where applicable.

Why We Use Your Personal Information

We use your information to:

• Process and manage bookings
• Deliver accommodation and related services
• Communicate before, during, and after your stay
• Improve our website, services, and customer experience
• Comply with legal and regulatory obligations
• Prevent fraud and ensure safety
• Send service-related updates and notifications

Marketing communications are only sent with your consent, and you may opt out at any time.

Legal Basis for Processing Your Data

We process your personal data based on one or more of the following legal grounds:

• Contractual necessity – to fulfill your booking and provide services
• Legal obligation – to comply with laws and regulations
• Legitimate interests – to operate and improve our business responsibly
• Consent – where you have given explicit permission

Sharing Your Information

We may share your personal information with:

• Property managers and service providers
• Cleaning, maintenance, and support teams
• Payment processors and IT service providers
• Legal or regulatory authorities when required

We never sell your personal data and only share it where necessary and lawful.

Marketing Preferences

You may receive marketing communications from My BNB Host if you have opted in.
You can withdraw your consent at any time by:

• Clicking the unsubscribe link in emails
• Updating your preferences
• Contacting us directly

We do not share your data with third parties for marketing without your explicit consent.

How We Protect Your Information

We use appropriate technical and organizational measures to protect your data, including:

• Secure servers and encrypted connections (SSL)
• Restricted access to personal data
• Regular system monitoring and updates

While no system is 100% secure, we take all reasonable steps to protect your information.

• Data Retention

We only retain personal data for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

• International Data Transfers

If your data is transferred outside your country, we ensure appropriate safeguards are in place to protect your information.

• Your Rights

You have the right to:

• Access your personal data
• Request corrections or updates
• Request deletion (where applicable)
• Restrict or object to processing
• Withdraw consent
• Lodge a complaint with a data protection authority

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: https://mybnb.host/